| Card
Oil
companies use Cardtrend Fleet Card Management System to boost
retail oil sales and other related products/services at service
stations. The system handles the issuing, acquisition and back-office
management of Fleet Card.
Card
Issuers use Cardtrend Loyalty Management System to increase sales
volumes for their partner merchants (that sentence could be correct
pending on what is being said, but I would recommend using “business
affiliates/partners” rather then partner merchants). The
system provides a comprehensive given points/vouchers structure
in exchange for cardholders spending at a partner merchants location.
Cumulative points/vouchers can be redeemed or exchanged for products/services.
Electronic
Fund Transfer
Financial
institutions use the Postilion solution to drive their ATMs in-house
and manage online connections to EFT networks. This solution directly
controls ATMs, intercepts cardholders’ bankcard transactions,
and processes these transactions online to core system accounts,
as well as earning fee income from foreign cardholders who use
the ATMs. It can also be used to acquire bankcard transactions
from POS terminals placed in merchant locations as part of a multi-channel
strategy.
The modular structure of the solution provides clients with a
great deal of flexibility.
Architecture
of Postilion for Financial Institutions
The
solution has the following key features and benefits:
- End-to-end
ATM driving: advanced-function software resident on the ATM
-- eSocket.ATM -- drives standard dial-up and leased-line
ATMs and switches to hosts and credit/debit networks
- Multi-channel
driving and acquiring: the solution provides for stand-alone
and integrated POS, eCommerce acquiring, and web-based call
centers
- Real-time
authorization: advanced stand-in capabilities ensure transactions
are approved in real time with minimal risk, even when the
host or authorization network is unavailable.
- End-of-day
business processing: the solution offers automated reconciliation,
full balancing and settlement reports, available posting extracts
and other options
- 3DES
and EMV ready: the solution is compliant with current and
future security requirements
- Advanced-transaction
support: valuable new transactions such as check cashing,
prepay phone top-up, money orders, and wire transfers are
available
Customer
Self Service
Online
services have proven to be a very effective way for banks to create
tighter relationships with business and consumer customers, reducing
customer churn and improving profitability.
edocs’
Customer Self-Service (CSS) solutions enhance online banking,
billing, and cash management applications, providing banks with
an enterprise platform that transforms customer-facing business
processes and interactions to a self-service model.
By
deploying edocs’ CSS solution, banks can:
- Differentiate
online offerings with enhanced services for business and consumer
customers. Consolidate multiple bank products in a single
interface. Offer unique ability to analyze account detail
across months or years of activity. Provide accurate succinct
answers to customer questions through natural language query.
- Decrease
customer service costs by deflecting calls to lower cost self-service
channels that deliver answers to questions that would normally
go through the bank's contact center. edocs has analyzed banking
industry contact center data to understand what customers
are seeking, and has built the CSS solution around those needs.
- Reduce
print, mailing and payment processing costs with online automation
and paperless communications. edocs has a unique approach
of tapping legacy systems to do this faster and with less
cost or risk than any other solution.
- Enhance
“Biller Service Provider” offerings to corporate
customers by leveraging the robust electronic invoicing and
payment capabilities of edocs' eaSuite.
- Improve
customer satisfaction by presenting an interactive "e-statement"
that provides customers with the easiest way to interact with
the bank, whenever and however they want.
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