Customer Self Service

End-to-End Self-Service Applications for Communications Service Providers edocs’ Telecommunications Applications Suite includes every application that communications service providers need to enable a complete online customer-self service experience at their website.

The suite includes software applications for:

» e-Billing and Payment

» Service and Order Management

» Reporting and Analytics

» Rate Plan Advice

» Point-of-Sale

edocs’ Customer Self-Service applications for the telecommunications industry combine edocs’ unrivaled Customer Self-Service and e-Billing software suite with its extensive industry domain expertise. The packaged, out-of-the-box applications are tailored to solve communications service providers’ distinct business problems and to meet communications industry-specific process requirements.

Electronic Fund Transfer

In Postilion’s telco solution the point of initiation of a banking transaction is a mobile telephone handset.


Postilion Architecture for Telecom Operators:

Transaction information is transferred through mobile telephone networks. Bank account details such as mini-statements, credit card limits, balances, and next payment dates are displayed on telephone screens. Mobile banking expands Internet banking functionality by allowing for smart card recharging, which makes digital withdrawal transactions possible.